Effective date: 1 April 2026
Updated date: 3 September 2026
This policy explains how Plato handles information when you use its public website, app, and related support services.
Plato does not sell personal information or use it for unrelated business purposes.
When you contact us, we receive the email address and information you choose to include. We use it to respond, provide support, investigate problems, and protect the service.
Some features can be used without creating an account. Account-backed features require registration or sign-in.
Some public Plato pages can be viewed without an account. Buyer and seller features use an account with information such as your name, email address, phone number, profile photo, role, notification preferences, and linked sign-in provider identifiers.
Plato stores authentication sessions, preferences, cached images, and limited service data on your device to keep you signed in and make the marketplace load reliably.
Plato processes buyer and seller profiles, listings and photos, favourites, orders, pickup or delivery details, messages, ratings, referrals, seller-page subscriptions, and product interactions needed to operate and improve marketplace features.
Order, payment, and payout records are processed to complete transactions, reconcile balances, prevent fraud, and meet accounting or legal obligations. Payment credentials are handled by the applicable payment provider; Plato retains the transaction references and statuses needed to operate the order.
Plato uses location or a place you select to show nearby food and estimate distance. Seller addresses and listing or pickup coordinates may be stored and associated with seller content; buyer delivery information is processed when a delivery-capable flow requests it.
Plato may request foreground location for nearby discovery, camera or photo-library access when you add profile or listing images, and notification permission for order and message updates. A device push token may be stored when notifications are enabled.
You can request permanent account deletion directly in Plato. The deletion flow removes or de-identifies profile details, saved preferences, authentication sessions, push tokens, seller listings, and other personal account information.
Some order, payment, payout, review, message, referral, fraud-prevention, support, accounting, tax, and legal records may be retained in a limited or de-identified form where they are needed for marketplace integrity or other users’ records.
Our public websites may process technical request information through hosting and security systems and may use aggregate page analytics to understand which pages are visited and improve our content.
Cookies are not required to read this public page. A website or third-party service may use cookies when needed for security, preferences, media, or aggregate measurement.
We may disclose personally identifiable information under special circumstances, such as to comply with legal obligations or when a user's actions violate our Terms of Use.
We may use service providers when needed to operate the public website or the features described above. They may process only the information needed for the service they provide, subject to their terms and our applicable agreements.
We may update this policy from time to time. Significant changes may be communicated through the service or by email when appropriate.
Questions about this Privacy Policy can be sent to support@theplato.app.